Customer Care Executive

Role & responsibilities

• Efficient Handling of Calls.
• Serves customers by providing relevant information.
• Resolving internal service problems and escalating, if needed.
• Providing proactive customer outreach.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Developing and documenting knowledge into helpful content.
• Assisting other officers for solving queries in case of excess queries.
• Adhering to organizational process & policies.
• Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required

- Good communication

- Grasping power

- Listening Skill

- Product Knowledge

- Computer Operating

- Coordination

Perks and benefits

Performance-based Incentive