Customer Care Executive

Reporting to the After Sales Service Manager, the customer care Executive will be responsible foranswering incoming calls related to service queries & complaints, call registration and onlinetroubleshooting over the phone. You are also responsible for handling all the customersprofessionally according to the global standards of Sistema.bio with the central focus on customersatisfaction.

Youll be in charge of:

• Respond to inbound customer queries weekly and document them.
• Handle remote troubleshooting of client issues including timely escalation to relevant teams.
• Providing ad hoc support to teams as needed.
• Lead major call campaigns as required.
• Maintain customer records systematically for other teams to step in.
• Handle remote M2s and after SV calls to drive customer satisfaction.