Manager - Learning & Development

About Us

Nirvasa is a New-Age Ayurveda brand, blending ancient traditions with modern science. Through AI-driven assessment and evidence-based products, it delivers personalized wellness solutions, empowering individuals to achieve balanced health with transparency, innovation, and holistic care.

Website : www.nirvasa.com

Instagram : www.instagram.com/nirvasa_official

Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/

Roles and Responsibility:

• Lead and manage L&D team across Gurugram and New Delhi sites
• Design and track L&D personnel KPIs and KRAs
• Build team efficiency
• Align training calendar catering to operations requirement
• Create end to end training plan for resources with set performance tracking measures
• Responsible for design, develop and implement learning strategies
• Responsible for managing training programs
• Design and deliver training programs (when required)
• Assess employee development needs (for various operations role), conduct thorough TNI and TNA
• Develop and design NHT training modules and refresher training modules
• Responsible to prepare and present daily and monthly review of training teams performance
• Define quarterly and yearly training planner
• Responsible to leverage new technology or methodology for content enhancement
• Design e-learning courses
• Responsible to create learning path for operations resources (from agent level to Senior Managers)

Candidate Requirement:

• Graduate with minimum 8 years of experience in L&D
• Minimum 3 years of experience in team management, preferably leading a team of trainers
• TTT certified
• Should be comfortable working in a domestic contact center set-up
• Should have an aptitude to handle resources of varied skill-sets
• Proven track record of successfully managing efficiency gain projects for L&D

Rohit @ 9891502678