Assistant Manager / Manager - Learning & Development

Role & responsibilities

Job Description:

1. Learning & Development Strategy:

Develop and execute a comprehensive learning and development strategy aligned with the hospital's goals and objectives.

Identify areas of improvement and assess the training needs of various departments and staff categories.

Continuously monitor and adapt the strategy to evolving healthcare trends and best practices.

2. Program Development:

Design, develop and implement various training programs and initiatives, including orientation programs for new hires, ongoing staff development and leadership training.

3. Training Content:

Collaborate with subject matter experts to create relevant and up-to-date training content, including clinical procedures, healthcare technologies, patient care and leadership skills.

4. Training Delivery:

Coordinate and facilitate training sessions, workshops and courses, ensuring the effective transfer of knowledge and skills to staff.

5. Assessment and Evaluation:

Implement evaluation mechanisms to assess the effectiveness of training programs, gather feedback from staff and use data to make improvements.

6. Compliance:

• Ensure that all training programs meet regulatory and accreditation requirements and adhere to healthcare standards.
• Contribute to ensuring that the hospital remains compliant with all applicable employment laws and healthcare industry regulations.
• Contribute in making the compliance for internal audit and external audits like NABH, NABL ensuring alignment with the hospital's objectives and compliance requirements.
• Assist in the preparation of audit reports that include findings, recommendations and action plans to address identified issues.
• Collaborate with department heads and staff to ensure that audit recommendations are implemented and corrective actions are taken to address deficiencies
• Maintain organized and secure records of audit documentation, reports and related materials.

7. Talent Development:

Identify high-potential employees and develop talent management programs to nurture leadership potential within the hospital.

8. E-Learning and Technology:

Explore and implement e-learning platforms and technology solutions to enhance training and reach a broader audience.

9. Budget Management:

Manage the budget for learning and development initiatives, optimizing resources to maximize the impact of training programs.

10. Team Leadership:

Lead and manage the learning and development team, including trainers, facilitators and instructional designers.

11. Reporting and Analytics:

Provide regular reports and analytics to assess the impact of training programs, track employee progress and demonstrate the return on investment (ROI) for learning and development initiatives.

12. Recruitment Support:

Assist in the recruitment process by posting job vacancies, coordinating interviews and communicating with candidates and hiring managers.

Required Skill Sets:

1. Strong understanding of healthcare regulations, quality standards and accreditation requirements.

2. Leadership and project management skills.

3. Excellent communication and interpersonal skills.

4. Proficiency in learning management systems (LMS) and e-learning platforms.

5. Data analysis and reporting capabilities.

Knowledge of emerging trends in healthcare and learning and development.