Neysa.ai - IT Administrator - Windows/Mac OS (5-8 yrs)

Company Background :

We at Neysa believe that a good online experience is one where you don't have to (necessarily) read the complete manual. A good online interface is intuitive, inviting and accommodating. Most importantly, good online experience should make life easy. Neysa was founded by people who believe in enabling a good online experience which facilitates interactions, without getting in the way. So that you can get your job done quickly and efficiently. In today's hyper-connected and online world, we are looking at a few good people who believe that there is a life outside of screens and are not afraid of saying that!

About the Role :

We're seeking a proactive IT Administrator to support and maintain the technology needs of our Macintosh/Windows-based corporate office. You'll play a critical role in ensuring smooth day-to-day operations by resolving user requests, troubleshooting system and configuration issues, and implementing improvements for better user experiences. If you're someone who thrives on solving problems, keeping systems running like clockwork, and assisting users with technology, this is the role for you!

Responsibilities :

User Support :

- Respond to and resolve user requests regarding software, hardware, and login issues across Macintosh and Windows systems.

- Troubleshoot and resolve peripheral issues, including printers, scanners, and other office equipment.

- Provide support for email, VPN, and file-sharing solutions.

System Configuration and Maintenance :

- Configure, install, and maintain desktop and laptop systems (Macintosh and Windows).

- Administer user accounts and permissions on corporate tools like Active Directory, Office 365, or Google Workspace.

- Ensure proper configuration and maintenance of network shares, printers, and group policies.

Issue Resolution and Troubleshooting :

- Diagnose and fix connectivity issues with Wi-Fi, VPN, and Ethernet.

- Resolve software compatibility and update issues.

- Address system performance bottlenecks and security vulnerabilities.

Asset Management :

- Keep track of IT inventory, including hardware, software licenses, and peripherals.

- Coordinate with vendors for hardware repairs and warranty claims.

Documentation and Training :

- Create user-friendly documentation for recurring issues and troubleshooting steps.

- Conduct training sessions for end-users on new systems, security best practices, and productivity tools.

Required Skills and Qualifications :

Technical Expertise :

- Proficiency in both Macintosh (macOS) and Windows operating systems.

- Experience with common office productivity tools like Microsoft Office, Google Workspace, and collaboration tools (e.g., Teams, Slack, Zoom).

- Familiarity with troubleshooting hardware peripherals, including printers, docking stations, and external monitors.

- Strong grasp of networking fundamentals, including Wi-Fi, VPNs, and basic TCP/IP troubleshooting.

- Problem Solving and User Focus:

- Strong diagnostic and troubleshooting skills for hardware/software issues.

- Excellent customer service and interpersonal skills to work effectively with non-technical users.

System Administration Knowledge :

- Experience managing Active Directory, Group Policy, and file-sharing configurations.

- Familiarity with system imaging, deployment tools, and mobile device management (MDM).

Organisation and Process :

- Ability to prioritise tasks and manage multiple issues simultaneously.

- Experience documenting recurring issues and process improvements for efficient IT operations.

Nice-to-Have Skills :

- Familiarity with endpoint protection tools and patch management systems.

- Exposure to automation tools (e.g., PowerShell, Bash scripting) for repetitive IT tasks.

- Experience in a corporate environment with both Mac and Windows users.

- Basic knowledge of SaaS and cloud management for tools like AWS, Azure, orGoogle Cloud.

Why Join Us :

- A collaborative, fast-paced work environment where your contributions matter.

- Opportunities to grow your IT skillset with the latest technologies.

- Competitive salary, benefits, and perks tailored to make your life easier.

Ready to solve problems, make things run smoothly, and keep our office techhumming?