General Manager Wildlife Resorts

We are looking for a General Manager Wildlife Resorts for a leading hospitality group

Job Profile
Responsible for overseeing and managing all aspects of the resort s operations including leadership, strategic planning, financial performance, and ensuring that the resort meets or exceeds its goals and objectives


Leads in the development of the unit s business strategies


Develops and implements strategies for operations that support achievement of the unit s goals


Streamline operational processes and workflows to enhance productivity and reduce inefficiencies


Monitors status regularly and adjusts strategies as appropriate


Develops the annual budget in conjunction with the General Manager


Participates in the development of the annual marketing, sales and yield management plans and strategies


Continually improve resort operations and adhere to the resort brand standards


Maximizes profitability and revenue by directing the region s operations (including rooms and food & beverage)
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems for the region


Develops and implements strategies and practices which support employee engagement
Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations


Provides employees with the training and resources they need to maximize employee engagement and deliver seamless service and teamwork


Communicates effectively with all stakeholders


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve this position s overall objectives

Requirements
4 to 8 years in Hotel Operations
Must have experience managing a premium Wildlife / Naturalist Resort
Hotel Management degree required
Experience managing owner relationships


Able to collaborate and resolve conflicts


Strong strategic planning and execution abilities


Exceptional leadership and team management skills


Proven track record of meeting or exceeding financial and operational targets


Excellent communication, negotiation, and interpersonal skills


Knowledge of industry regulations and trends


Willingness to travel within the region as required