Associate Director Operations

We are looking for an Associate Director Reconciliation & Chargeback Operations for a leading Fintech Platform.

Job Profile:
Leading Recon and Chargeback team
Ensure organization level daily reconciliation of all accounts and CMS balances
Timely closure of all customer complaints related to card transactions
Regulatory reporting to bank as agreed frequency and during timelines
Complete automation and process improvisation to ensure smooth functioning of recon and chargeback operations.
Card transactions Cost and Revenue analysis
Regular bank & team meetings to ensure smooth process

Requirements:
12-15 years of work experience in Reconciliation & Chargeback Operations
Graduate or Post Graduate in finance & accounting from universities.
Should Have
-Knowledge of card transactions cost and revenue
-Understanding of commercials and invoicing process
-Guidelines related PPI and Credit card operations
Nice to Have
-Understanding and experience on Card Management life cycle
-Banking operations experience Work Location
Excellent written & verbal communication skills (Fluency in English is mandatory)
Sound Analytical & Logical Reasoning skills
Proficient in MS applications to ensure analysis, reporting & documentation)
Experience in fintech/banking is a plus