VP Business Operations

We are looking for a VP Business Operations for a India s premier customer engagement platform.

Job Profile:
Strategic Planning & Execution:
Develop and implement operational strategies aligned with the Platform s vision and business objectives.
Work closely with executive leadership to set long-term goals and ensure effective execution of business plans.
Identify growth opportunities and operational improvements to optimize business processes and enhance scalability.
Operational Excellence:
Drive operational efficiency through process optimization, workflow automation, and the introduction of best practices.
Implement standard operating procedures (SOPs) to ensure smooth and consistent operations across all departments.
Establish and monitor key performance indicators (KPIs) for operational activities to ensure performance targets are met.
Cross-functional Leadership:
Collaborate with key functions including Tech, Product Development, and Strategy teams to ensure seamless coordination and execution of business initiatives.
Lead and mentor a team of operations managers to ensure alignment and operational efficiency across the board.
Drive cross-functional projects to improve service delivery and product quality for customers.
Customer Experience Management:
Ensure that business operations support an excellent customer experience, from onboarding to loyalty program delivery.
Collaborate with the Customer Success and Product teams to ensure that customer feedback is integrated into operational processes.
P&L Responsibility:
Oversee the P&L for the business operations function, ensuring operational costs are managed efficiently while maximizing profitability.
Drive cost optimization initiatives and identify opportunities for revenue generation through operational improvements.
Vendor & Partner Management:
Manage relationships with key vendors and partners to ensure high-quality services and cost-effective agreements.
Negotiate contracts and manage service-level agreements (SLAs) to maintain alignment with company goals.
Technology & Automation:
Work closely with the technology and product teams to ensure that the company s operational systems and tools are up-to-date, fully functional, and scalable.
Identify opportunities for automation and the integration of new technologies to improve operational efficiency.
Compliance & Risk Management:
Ensure all business operations comply with regulatory standards, company policies, and best practices.
Manage operational risks through proper controls and governance mechanisms.

Requirements:
Education: Master s degree in business or a related field; MBA or equivalent preferred.
Experience: 15+ years of experience in a leadership role with a proven track record of growing business units.
Skills: Strong business development and sales skills, excellent relationship management, financial acumen with P&L management, and leadership in managing operational teams.
Strategic Thinking: Ability to see the big picture and plan for long-term business growth.
Client Focus: A deep understanding of client needs and the ability to create personalized solutions.
Financial Management: Expertise in managing budgets, revenues, and costs to ensure profitability.
Partnership Development: Skilled in negotiating and forming strategic partnerships that drive business success.
Leadership: Ability to inspire, lead, and manage a team for operational excellence.