General Manager/Club Manager Location: Mohali

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Prepare SOP s/Policies and ensure full compliance to Hotel operating controls, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel s annual operating budget, marketing and sales plan and capital budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotel s business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Required Skills:

• Should have at least 8-10 years of experience working as a General Manager or Asst. General Manager for a re-knowned hotel property.

• The right person for this role is a proven leader and operator, familiar with high growth environments, skilled at managing P&L, is an excellent communicator, sets a high bar for himself and is adept at developing talent.

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

• Should have stable career with contributions at each of the places from the hospitality industry.

• Previous senior management experience leading large restaurant chains / team in a high volume operations environment.

• Experience in opening, managing or re-positioning a hotel with clear track record

• Demonstrated passion for hospitality and service

• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.

• Exceptional internal and external customer service and interpersonal skills

• Exceptional strong leadership skills and decision making skills

• Ability to work independently and collaboratively as a team member

• Flexible in nature to accommodate new program growth and change

• Political awareness, professional expertise, financial orientation, self-starting initiative, cross cultural awareness, organization astuteness and team spirit.

• Strong interpersonal skills such as leadership, communication, persuasion, motivation, loyalty, and openness.