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Project Manager
NCR Atleos
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.
- Governance Model
- Frequency: Daily/Wkly/Mthly/Qtrly
- Content:
- HDW/SW/MS/Projects
- Performance Metrics
- Bad Actors/Outliers
- Market Performance
- Entitlement/Billing
- Change Mgmt
- MyNCR Portal - MyNCR is NCR s customer portal that gives customers access to create workorders. Client training to ensure they can create, escalate and update workorders and view invoices.
- Customer set up Training
- Profiles and passwords
- Workorder ESC/Monitoring
- Connection issues
- Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
- SLA performance results
- Outlier Mgmt - aged Workorder
- Client KPIs
- Field Retrofit Order (FRO)
- Entitlement - Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.
- Endpoints registration
- Proper coverage in delivery system
- Time Material billing/disputes
- QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Technical/Vocational certification or High School diploma or, 0-1 years of related experience
- Detailed oriented, analytical and/or technical experience, preferably within NCR Services
- Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel
- Excellent written and verbal communications skills
- Ability to work in a fast-paced environment. multi-task, time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Ability to work as part of a team or independently
- Willing to work non-standard business hours as required by customers
- PREFERRED SKILLS
- PMP certified.
- Experience in the various NCR Lines of Businesses
- Experience of working in a managed services or outsourcing environment.
Employment Type: Full Time, Permanent
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What people at NCR Atleos are saying
Project Manager salary at NCR Atleos
reported by
2
employees
with 11-17
years exp.
₹12.2
L/yr - ₹15.5
L/yr
20%
less
than the average Project Manager Salary in India
View more details
What NCR Atleos employees are saying about work life
based on 31 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
View more benefits
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