ITCC Support Analyst - AOC L1

Company - NCR Atleos

Job Title: Application Ops Analyst L1

Job Location: Mumbai, India

Job Description:

The AOC Analyst is responsible for monitoring alerts and getting them actioned in timely manner . Creating bridge calls and getting the required stake holders for accessing the root cause and driving for a permanent solution.

Key Responsibilities:

• Actively monitoring alerts coming from all the platforms .

• Monitor performance and troubleshoot issues, ensuring optimal uptime and performance.

• Perform routine system administration tasks, such as user management, file system management, and backup/restore operations.

• Assist in the implementation of system upgrades and patches, following best practices and change management procedures.

• Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems.

• Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.

• Participate in on-call rotations and respond to system emergencies in a timely manner .

• Creating Bridge calls and getting all the right stake holders / resolver teams and the leadership team to drive it towards resolution and finding RCA.

• Experience with terminal management and file processing.

• Strong understanding of alert management and monitoring tools.

• Gather and analyse monitoring requirements from application owners

• Collaborate with application, service and problem teams recommending changes for performance improvements because of data from dashboards and monitoring tools

Qualifications:

• Bachelor s degree in computer science , Information Technology, or equivalent experience.

• 1 - 3 years of proven experience as a Monitoring Analyst in a similar role.

• Good working knowledge of UNIX, Windows database technologies

• Relevant certifications such as CompTIA Linux+, ITIL or ITSM certification is an added advantage.

• Experience with Postilion, Solarwinds Monitoring, Nagios, ServiceNow etc , is an added advantage.

• Experience with various Cloud technologies and platforms e.g. AWS, Azure, OpenStack, etc is an added advantage.

Work Environment:

• This is a full-time position.

• Candidates must be ready to work 5 days a week from Mumbai office.

• Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.