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L3 Support Analyst
NCR Corporation
posted 2mon ago
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Job Description
- Incident management- vast majority of your day-to-day activities would focus around managing live issues and RCA
- Leading root cause analysis/investigations and raising defects where necessary
- Work in coordination with L2 & L4 teams
- Ongoing updates on open issues
- 3+ years in similar technical support role
- Fluent English speaker (preferably UK based)
- Intermediate level of knowledge in SQL (select, update, insert, joins, deletes) as a mean of obtaining data / running fixes and identifying data related issues (missing data, failing jobs, mis developed stored procedures etc)
- Basic knowledge of XMLs (reading, comprehension), event logs, opening log files
- Experienced in Windows based OS (admin/user perspective) including all office apps (mainly excel, word, PowerPoint)
- Proven experience in scripting (batch, VB, PowerShell), common Retail SW architectures, Retail terminology and Web services.
- Capable of articulating known issues via knowledge articles for future L2/L3 use
- Strong ability of following issues through logs, identifying new/known issues and logging bugs to L4
- Vmware - Basic knowledge of VMware architecture / Support
- Unix / Linux - OS / Troubleshooting (admin)
- SCCM - Knowledge of software deployment, troubleshooting failures, logs etc.
- Advantage - Basic knowledge of Visual Studio (TFS) as a support/PM/SME type user and Remedy implementations
- Advantage - Server Hardware Support / Troubleshooting knowledge
- Advantage - SAN Hardware troubleshooting knowledge
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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Support Analyst salary at NCR Corporation
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