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89 NCR Corporation Jobs
L3 Support Analyst
NCR Corporation
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Incident management- vast majority of your day-to-day activities would focus around managing live issues and RCA
- Leading root cause analysis/investigations and raising defects where necessary
- Work in coordination with L2 & L4 teams
- Ongoing updates on open issues
Qualifications & Experience:
- 3+ years in similar technical support role
- Fluent English speaker (preferably UK based)
- Intermediate level of knowledge in SQL (select, update, insert, joins, deletes) as a mean of obtaining data / running fixes and identifying data related issues (missing data, failing jobs, mis developed stored procedures etc)
- Basic knowledge of XMLs (reading, comprehension), event logs, opening log files
- Experienced in Windows based OS (admin/user perspective) including all office apps (mainly excel, word, PowerPoint)
- Proven experience in scripting (batch, VB, PowerShell), common Retail SW architectures, Retail terminology and Web services.
- Capable of articulating known issues via knowledge articles for future L2/L3 use
- Strong ability of following issues through logs, identifying new/known issues and logging bugs to L4
- Vmware - Basic knowledge of VMware architecture / Support
- Unix / Linux - OS / Troubleshooting (admin)
- SCCM - Knowledge of software deployment, troubleshooting failures, logs etc.
- Advantage - Basic knowledge of Visual Studio (TFS) as a support/PM/SME type user and Remedy implementations
- Advantage - Server Hardware Support / Troubleshooting knowledge
- Advantage - SAN Hardware troubleshooting knowledge
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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What people at NCR Corporation are saying
What NCR Corporation employees are saying about work life
based on 68 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Corporation Benefits
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