10+ Support Analyst Interview Questions and Answers

Up to 15 DFF can be used for GL Accounting Segment.

• Oracle General Ledger allows up to 15 DFFs for GL Accounting Segment.

• Each DFF can have up to 30 segments.

• DFFs can be used to capture additional information for accounting transactions.

• DFFs can be customized to fit specific business needs.

AWS Lambda can be deployed with Jenkins pipeline using AWS CLI and Jenkins AWS plugin.

• Install AWS CLI and Jenkins AWS plugin

• Create a Jenkins pipeline with AWS Lambda deployment stage

• Use AWS CLI commands in Jenkins pipeline to deploy Lambda function

• Example: aws lambda create-function command can be used to create a new Lambda function

• Example: aws lambda update-function-code command can be used to update the code of an existing Lambda function

Lookup function in Terraform retrieves the value of a named attribute from a named data source.

• Lookup function is used to retrieve the value of a named attribute from a named data source.

• It is commonly used to retrieve values from remote systems or data sources.

• If the attribute is not found, it returns a default value.

• Syntax: lookup(map, key, default_value)

• Example: lookup(var.my_map, "key_name", "default_value")

Terraform script to create AWS CloudWatch metric

• Define the AWS provider and CloudWatch metric namespace

• Create a metric with a name, unit, and dimensions

• Add alarms and notifications for the metric

• Apply the Terraform script to create the metric in AWS

Sample Jenkinsfile for building and deploying a Java application

• Define stages for build, test, and deploy

• Use Maven for building the application

• Use Docker for containerization

• Use Kubernetes for deployment

• Set environment variables for credentials and configuration

• Use Git for version control

Prioritising issues involves assessing urgency, impact, and resources available to address them.

• Assess urgency of each issue based on impact on business operations

• Consider impact on customers or stakeholders

• Evaluate resources available to address each issue

• Prioritise issues based on urgency, impact, and available resources

• Communicate priorities to stakeholders and team members

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management.

• ITIL is a framework that outlines processes, tasks, and checklists for managing IT services.

• It helps organizations align their IT services with business needs.

• ITIL processes include incident management, problem management, change management, and more.

• ITIL aims to improve efficiency, effectiveness, and quality of IT services.

• ITIL certifications are available for individual...read more

I have 3 years of experience working with C# in developing desktop applications and web services.

• Developed desktop applications using WinForms and WPF

• Created web services using ASP.NET Web API

• Familiar with LINQ, Entity Framework, and unit testing in C#

I have 3 years of experience writing complex SQL queries for data analysis and reporting.

• Proficient in writing complex SQL queries for data retrieval and manipulation

• Experience with optimizing SQL queries for performance

• Familiarity with stored procedures, functions, and triggers

• Used SQL in various projects to extract insights from large datasets