filter salaries All Filters

90 Support Analyst Jobs

IT Support Analyst

1-3 years

Chennai

1 vacancy

IT Support Analyst

Athenahealth Technology

posted 10hr ago

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic IT support team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure.

Position Overview

This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals.

Job Responsibilities :

  • Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems, escalating complex issues to appropriate teams when necessary.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Assist with user account management, including creating, modifying, and disabling user accounts as per company policies.
  • Collaborate with other IT teams to ensure timely resolution of incidents and requests.
  • Document all support activities, including ticket creation, troubleshooting steps, and resolutions, in the ticketing system.
  • Maintain an up-to-date knowledge base by documenting known issues, workarounds, and solutions.
  • Document support activities, contribute to knowledge management, and collaborate with other IT teams to ensure timely incident resolution.
  • Conduct user training sessions to enhance their understanding of technology and promote self-service options.
  • Participate in IT projects and initiatives, providing technical expertise and support as required.
  • Stay updated with the latest technologies, industry trends, and best practices in IT support.

Desired Skills, Experience Qualifications:.

  • Prior experience of 1 year in providing technical support in a professional environment.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
  • Familiarity with network protocols, hardware, and troubleshooting techniques.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Customer-focused mindset with a passion for delivering exceptional customer service.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric mindset are essential for success in this role.

About athenahealth

Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What s unique about our locations
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability .

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth s Corporate Social Responsibility ( CSR ) program, we ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .

We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Analyst roles with real interview advice

What Support Analyst at Athenahealth Technology are saying

What Athenahealth Technology employees are saying about work life

based on 346 employees
86%
97%
78%
64%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Athenahealth Technology Benefits

Work From Home
Free Transport
Health Insurance
Cafeteria
Team Outings
Job Training +6 more
View more benefits

Compare Athenahealth Technology with

Oracle Cerner

3.7
Compare

Veradigm

4.0
Compare

McKesson

3.7
Compare

Epic Systems Corporation (Wisconsin)

3.0
Compare

GE Healthcare

4.0
Compare

Siemens Healthineers

4.0
Compare

NextGen Healthcare

3.5
Compare

eClinicalWorks

3.8
Compare

Greenway Health

3.2
Compare

EXL Service

3.7
Compare

Access Healthcare

3.9
Compare

S&P Global

4.1
Compare

Straive

3.4
Compare

CorroHealth infotech

3.3
Compare

Indegene

3.4
Compare

Kantar

3.5
Compare

Acuity Knowledge Partners

3.3
Compare

Mu Sigma

2.6
Compare

Nielsen

3.6
Compare

Serco

4.3
Compare

Similar Jobs for you

Support Analyst at Qualcomm india pvt ltd.

Hyderabad / Secunderabad

2-4 Yrs

₹ 4-6 LPA

IT Support Specialist at TeK One IT Services Private Limited

Vijayawada

2-4 Yrs

₹ 6-10 LPA

Technology at Aelux, A Division Of Wesco

Bangalore / Bengaluru

2-5 Yrs

₹ 4-7 LPA

IT Support Specialist at Convoso

Vadodara

3-4 Yrs

₹ 5-6 LPA

IT Support Technician at Nitrodynamics Aerospace and Defence Pvt Ltd

Noida, Greater Noida

2-3 Yrs

₹ 4-5 LPA

IT Executive at Vijaya Diagnostic Centre P. Ltd.

Hyderabad / Secunderabad

1-3 Yrs

₹ 4-6 LPA

Support Analyst at Oracle India Pvt. Ltd.

Bangalore / Bengaluru

1-2 Yrs

₹ 6-7 LPA

Technology at ASDR Infotech

Pune

1-3 Yrs

₹ 3-5 LPA

Technical Support Analyst at Sartorius

Bangalore / Bengaluru

3-4 Yrs

₹ 5-6 LPA

Information Technology Support Engineer at Aeron Systems

Pune

3-6 Yrs

₹ 3-7.5 LPA

1-3 Yrs

Chennai

10hr ago·via naukri.com

3-5 Yrs

Pune

2d ago·via naukri.com

3-5 Yrs

Bangalore / Bengaluru

19d ago·via naukri.com

3-5 Yrs

Bangalore / Bengaluru

20d ago·via naukri.com

3-5 Yrs

Bangalore / Bengaluru

20d ago·via naukri.com

1-3 Yrs

Pune

19d ago·via naukri.com

1-5 Yrs

Pune

21d ago·via naukri.com

Sr. Support Analyst

NOMURA CAPITAL (INDIA) PRIVATE LIMITED

5-10 Yrs

Mumbai

18d ago·via naukri.com
How was your last interview experience?
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent