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MTAP Technologies
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56 MTAP Technologies Jobs
Customer Success Consultant
3-4 years
₹ 4.5 - 6.5L/yr (AmbitionBox estimate)
Pune, Bangalore / Bengaluru
1 vacancy
Customer Success Consultant
MTAP Technologies
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
- Act as single point contact for all client queries.
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax s value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT
- Bachelor s degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.
Employment Type: Full Time, Permanent
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What people at MTAP Technologies are saying
Rating based on 3 Customer Success Consultant
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
There is a job security
No hikes in salery. Doesn't pay well to their employees No proper transport facilities while client visits.
- Salary - Bad
Customer Success Consultant salary at MTAP Technologies
What MTAP Technologies employees are saying about work life
MTAP Technologies Benefits
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