Customer Success Manager

About the role

We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.

What you need for this position:

• Bachelor s degree in Business Administration, Marketing, or related field (preferred).

• 3-5 years of experience in customer success, account management, or related roles within the technology industry.

• Proven leadership experience, with the ability to mentor and develop a team of customer success associates.

• Strong interpersonal, communication, and presentation skills.

• Ability to handle complex customer situations drive strategic customer engagements.

• Proficiency in CRM software, MS Office suite, and other customer management tools.

• Strategic mindset with a focus on driving customer satisfaction, retention, and growth.

What you will be doing:

• Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.

• Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.

• Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.

• Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.

• Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns products and services.

• Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.

• Maintain accurate records of customer interactions, feedback, resolutions using CRM software.

• Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.

• Stay updated with industry trends and best practices in customer success and relationship management.
  

Top reasons to work with us

• The organisation is led by Rohit, an IIM alumnus who built the organisation on a strong set of values. So you will be continuing your IIM journey itself.

• Join a fast-paced team of like-minded individuals who share the same passion as you with whom youll tackle new challenges every day.

• Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.

• Enjoy a friendly and high-growth work environment that fosters learning and development.