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52 ANAROCK Property Consultants Jobs
Technical Customer Success
2-5 years
Gurgaon / Gurugram
1 vacancy
Technical Customer Success
ANAROCK Property Consultants
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Client Onboarding : Lead the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to platform integration.
Technical Integration : Collaborate with client technical teams to manage and guide platform integrations, including API setups, custom configurations, and data migrations.
Requirement Mapping : Work closely with clients to understand their business needs, map platform capabilities to their specific requirements, and provide tailored solutions.
Training & Enablement : Train client teams across different functions (e.g., operations, IT, marketing) to ensure they are confident using the platform to its full potential.
Product Adoption : Proactively monitor product usage and adoption rates, addressing any barriers and promoting features that drive deeper engagement with the platform.
Customer Retention & Success : Build strong relationships with clients to ensure satisfaction, foster loyalty, and manage renewals and upsell opportunities.
Feedback Loop : Act as the client s advocate, providing feedback to product and engineering teams about potential improvements or issues to help shape the product roadmap.
Technical Support : Serve as a primary technical resource during onboarding and provide ongoing support to resolve any platform-related issues post-integration.
Metrics & Reporting : Track client success metrics, adoption rates, and user engagement to ensure that customer success goals are met.
Core Skills and Competencies: Technical Proficiency : Strong understanding of SaaS platforms, APIs, and integration processes; ability to troubleshoot basic technical issues.
Customer-Centric Mindset : Ability to deeply understand client needs, translate them into product solutions, and deliver a seamless onboarding experience.
Communication & Training : Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Problem-Solving : A proactive problem solver who can anticipate potential challenges and navigate through them to ensure client success.
Time Management : Ability to juggle multiple clients and onboarding projects simultaneously, prioritizing work based on client needs and deadlines.
Team Collaboration : Strong ability to collaborate with cross-functional teams, including Sales, Product, Engineering, and Support, to deliver a unified client experience.
Job Requirement
Qualifications:
Bachelor s degree in Computer Science, Engineering, or a related field.
3+ years of experience in customer success, technical account management, or a similar client-facing technical role.
Experience with SaaS platforms and technical onboarding processes.
Familiarity with integration technologies (e.g., APIs, webhooks) and hands-on experience in managing client technical setups.
Strong interpersonal and relationship-building skills, with a passion for ensuring client success.
Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
Employment Type: Full Time, Permanent
Functional Areas: Other
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What people at ANAROCK Property Consultants are saying
What ANAROCK Property Consultants employees are saying about work life
based on 460 employees
Flexible timing
Monday to Friday
Within city
Day Shift
ANAROCK Property Consultants Benefits
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