Back office- Non voice

Role & responsibilities

Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

• Process service orders, answer questions, maintain account information, and accurately document users information in ticketing / record system.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user's concerns, identifying the root of the issue.

Preferred candidate profile

• Good communication skills
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.