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125 Mphasis Jobs

Back office- Non voice- Freshers

₹ 2.75 - 3L/yr

Bangalore / Bengaluru

10 vacancies

Back office- Non voice- Freshers

Mphasis

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities


  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
  • Process service orders, answer questions, maintain account information, and accurately document users information in ticketing / record system.
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
  • Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Understand and proactively addresses user's concerns, identifying the root of the issue.

Preferred candidates


  • Freshers
  • Good communication skills in English
  • Should be flexible with 24/7 shift
  • Understanding of supply chain management / order tracking and documentation preferred
  • Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
  • Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
  • Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.



Employment Type: Full Time, Permanent

Read full job description

Prepare for Back Office roles with real interview advice

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What people at Mphasis are saying

Back Office salary at Mphasis

reported by 4 employees with 1-2 years exp.
₹1.8 L/yr - ₹2.5 L/yr
5% less than the average Back Office Salary in India
View more details

What Mphasis employees are saying about work life

based on 8.3k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

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Mphasis Bangalore / Bengaluru Office Locations

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093 Bengaluru/Bangalore, Karnataka
560093
Bengaluru Office
Mphasis Limited Global Technology Village SEZ, Survey Nos. 12/1, 12/2,29 & 30, Mylasandra & Patanegere Villages, RVCE post, Kengeri Hobli, Bangalore Bengaluru
560059

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