Sr Technical support Engg SD

Technical support - Voice
Shift: India shift (should be flexible to work on rotational shifts)
Bangalore KTP/ ECP
L1 Technical Support Engineer (Experienced)
• Bachelors degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience
• Excellent Hindi and English verbal communication skills
• Good computer hardware knowledge
• Effective Communication Skills/Clarity in communication
• Should have logical approach and problem-Solving ability
• Ability to comprehend the queries raised by the customers
• Display Customer centricity and empathy
• Multitasking and quick turnaround
The tasks of these Engineers could include one or more of the following:
• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to use tools and telephony efficiently
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
• Active demonstration of ownership, time management and multitasking of tools
• Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
• A+ , N+, MCSA, MCSE Technical certifications would be added advantage.