Endpoint System Engineer (3-5 yrs)

Permanent, Contractual and Freelance roles available.

Experience : 3+ Years.

Work Mode : Remote.

Work Type : Contract (1 Year Extendable up to 3 years).

Shift Timings : 3 Pm to 12 Am.

Availability : Immediate.

Key Responsibilities :

Endpoint Support & Troubleshooting :

- Provide Level 2/3 technical support for endpoint-related issues.

- Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices.

- Act as an escalation point for the IT Service Desk and support teams.

- Maintain endpoint performance, ensuring minimal downtime for users.

Endpoint Management & Administration :

- Deploy, configure, and manage endpoint devices using Microsoft Intune, SCCM, JAMF, or equivalent MDM solutions.

- Perform OS imaging, software deployment, and patch management.

- Support and maintain Virtual Desktop Infrastructure (VDI) solutions, including Citrix, VMware Horizon, or similar.

- Enforce compliance policies related to device security, encryption, and endpoint protection.

Security & Compliance :

- Ensure all endpoint devices comply with security policies and industry best practices.

- Manage endpoint security solutions such as EDR, antivirus, BitLocker, and device encryption.

- Monitor and remediate vulnerabilities on endpoint devices.

Automation & Process Improvement :

- Develop and maintain scripts (PowerShell, Bash, Python) for automation and endpoint management.

- Optimize endpoint deployment and support workflows for improved efficiency.

Collaboration & Documentation :

- Work closely with IT teams (network, security, infrastructure) to ensure seamless operations.

- Document troubleshooting procedures, configurations, and best practices.

- Assist in IT projects related to endpoint infrastructure and management.

Qualifications & Skills :

- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

- 3+ years of experience in endpoint management, support, or system administration.

- Strong expertise in Windows, macOS, and mobile device management (MDM) solutions.

- Experience with Microsoft Intune, SCCM, JAMF, VMware Horizon, Citrix, or similar tools.

- Knowledge of endpoint security solutions (EDR, antivirus, encryption, vulnerability management).

- Experience in scripting/automation (PowerShell, Bash, Python) is a plus.

- Strong problem-solving skills and the ability to work under pressure.

- IT certifications such as Microsoft Certified : Endpoint Administrator Associate, ITIL, or relevant security certifications are a plus.