Datazoic Machines - Junior Applications Support Engineer - Windows/Linux OS (2-3 yrs)

Requirements :

Years of Experience : 2.5 Years to 3 Years.

- Proficiency in diagnosing and resolving application-level issues efficiently.

- Familiarity with various operating systems such as Windows and Linux.

- Experience with ITSM software and ticketing systems (JIRA and Redmine).

- Awareness of IT security best practices and protocols.

- Strong verbal and written communication skills to interact with end-users and team members.

- A focus on providing excellent customer service and addressing user needs.

- Analytical and critical thinking abilities to troubleshoot issues creatively.

- Flexibility to adapt to rapidly changing technology environments.

- Collaboration skills for working with various IT teams and departments.

- Efficiently prioritize and manage multiple tasks and requests.

- Strong documentation skills to record solutions and create user-friendly guides.

- SQL, MS Excel, and strong knowledge of ITIL V4/V3

- Comfortable to work in 24/7 shift timing.