Junior Business Analyst

Key Responsibilities
Product Knowledge: Immerse yourself in our business domain and products. Develop a
deep understanding of how our solutions address customer challenges and stay
updated on product features and benefits.
Customer Support: Serve as a key resource for customers and internal teams by
handling product-related inquiries, troubleshooting issues, and collecting valuable
feedback. Act as an escalation point beyond the service desk team.
Product Development: Collaborate with the Product Management team to refine and
enhance products. Assist in drafting product specifications, coordinating testing
phases, and evaluating product performance.
Documentation: Contribute to the creation and maintenance of comprehensive
product documentation, including user guides, technical specifications, and training
materials.
Cross-functional Collaboration: Work effectively with departments such as Quality
Assurance, Product Development, Customer Success, and the Service Desk team to
ensure seamless product launches and alignment across functions