-Technical documentation reporting of prototypes-Technical validation of products post launch-Technical/Virtual Library creation and support of approved product verticals.-Identifying the market competition in terms of product services support-Feedback gathering to improve existing products services-Troubleshooting documentation of project related queries-Post product launch support to users-Technical validation of non-standard custom project requests.-Assiting in project proposals for newly launched products.-Assisting in training product training of LD team just before product launch.-Cooridnating with Purchase to understand materials stock availability-New materials/hardware/Appliances and accessories exploration and documentation-End to end supporting the Engineering Design team towards product development activities.
-Design Consultation troubleshooting.
Benefits
The role is a replacement to Pranabesh. But new KRAs are added to the role and will serve in the product support team. Prominent KRA is towards product support through troubleshooting, design and technical consultation post new Product/material launch, training the Internal team on new product knowledge, etc.
This is a Mid-level role and will require experienced candidates to apply for the job. ","