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Skeps - Applications Support Engineer (2-4 yrs)

2-4 years

Skeps - Applications Support Engineer (2-4 yrs)

Skeps

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

About Skeps :

Skeps is a white-labeled POS financing solutions provider for merchants and lenders.

We started out with a vision to transform the consumer financing landscape with our #scalable and #robust technology that connects merchants directly with lenders to provide flexible payment options in any channel they do business.

Our state-of-the-art technology will make sure data stays safe and secure while providing the best-in-class experience for your customers.

The company was founded in 2018 with headquarters in New York, U., and offices in India.


Job Description :


Responsibilities :


- Monitor application health and performance using tools like Sentry to identify and resolve issues proactively.


- Provide timely updates and clear communication to stakeholders regarding application errors and resolutions.


- Collaborate with developers to diagnose and troubleshoot API integration problems.


- Offer comprehensive feedback and suggestions for improving API functionality and efficiency.


- Manage the deployment, scaling, and ongoing management of applications on the Azure cloud platform.


- Maintain high standards for security, availability, and performance within the Azure environment.


- Address user queries and incidents related to our cloud applications with professionalism and a focus on resolution.


- Ensure customer satisfaction by resolving issues within agreed service level agreements (SLAs).


- Document support requests, resolutions, and system updates to maintain clear and accurate records.


- Analyze application health data and provide insights to suggest improvements and optimizations.


- Collaborate effectively with cross-functional teams (development, operations) to implement new solutions.


- Continuously identify opportunities to enhance system efficiency and user experience within the cloud environment.


Technical Skills (Must-Have) :


- Proficiency in cloud computing concepts and best practices.


- Experience with Microsoft Azure administration and troubleshooting.


- Strong understanding of networking principles and network troubleshooting techniques.


- Familiarity with SQL databases and querying languages.


- Excellent communication, collaboration, and problem-solving skills.


- Ability to work independently and manage multiple priorities effectively.


Good to Have :


- Experience with IT support tools and ticketing systems.


- Knowledge of OpenStack or other cloud platforms (a plus)


Functional Areas: Software/Testing/Networking

Read full job description

Prepare for Application Support Engineer roles with real interview advice

Top Skeps Application Support Engineer Interview Questions

Q1. What are the functionalities of using multiple catch blocks along with a finally block in try-catch statements?
Q2. What is the code to remove special characters from a string?
Q3. What do you know about Docker, API status codes, deployment processes, and Jenkins?
View all 7 questions

What people at Skeps are saying

What Skeps employees are saying about work life

based on 10 employees
100%
100%
71%
Flexible timing
Monday to Friday
No travel
View more insights

Skeps Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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