Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Mercedes-Benz Research and Development India

Compare

3.9

based on 1.6k Reviews

127 Mercedes-Benz Research and Development India Jobs

Claims & Return Specialist - Aftersales Automotive Logistics

Mercedes Benz Research and Development India Pvt.Ltd.

3.9

based on 1.6k Reviews

4-7 years

Bangalore / Bengaluru

1 vacancy

Claims & Return Specialist - Aftersales Automotive Logistics

Mercedes-Benz Research and Development India

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Logistics Supply Chain Management Automotive Engineering SAP Data Migration Process Improvement

+ 2 more

Job Description

Tasks

Claims Return Specialist - Aftersales Automotive Logistics

Job Description:

We are seeking an experienced and proactive Claims Return Specialist to join our team. In this role, you will be responsible for designing, optimizing, and implementing claims and returns processes, while defining business requirements and ensuring alignment with operational and IT systems. You will collaborate with various stakeholders to identify inefficiencies, develop optimized solutions, and ensure compliance with internal and external standards. Your role will also include supporting functional test activities, data migration, and system validation.

Responsibilities:

Process Design and Optimization: Design, optimize, and implement efficient claims and returns processes to meet business needs and improve operational performance.
Workflow Analysis: Analyze current claims and returns workflows to identify inefficiencies and areas for improvement.
Solution Development: Develop and propose optimized solutions to address process inefficiencies and enhance the overall claims and returns process.
Collaboration with Stakeholders: Collaborate closely with IT teams, business stakeholders, and supply chain experts to ensure that business requirements are met and solutions are properly integrated.
Compliance Assurance: Ensure all claims and returns processes comply with relevant regulations, company policies, and industry standards.
Process Documentation: Create detailed process documentation, including workflows, guidelines, and standard operating procedures (SOPs).
Interface Between Operational Teams and IT: Act as the primary interface between operational teams and IT to ensure seamless communication and alignment during project phases.
Functional Test Activities: Support and conduct functional testing of claims and returns processes within the system, ensuring alignment with business requirements.
Support Data Migration System Validation: Assist with data migration activities, master data setup, and system validation to ensure smooth transition during system upgrades or implementations.

Required Skills:

Strong Analytical Skills: Ability to analyze current workflows, identify process inefficiencies, and develop effective solutions.
Process Improvement Experience: Proven experience in optimizing and streamlining business processes, particularly in claims and returns.
Cross-Functional Collaboration: Experience collaborating with IT teams, business stakeholders, and subject matter experts to deliver optimized solutions.
Compliance Knowledge: Understanding of regulatory compliance requirements within claims, returns, and supply chain management.
Experience with System Validation: Familiarity with functional testing, data migration, and system validation to ensure proper system integration and functionality.
Project Management Skills: Ability to manage multiple tasks and deadlines, with a focus on delivering quality results in a timely manner.

Qualifications

Qualifications:

Bachelor s Degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
Certifications in Process Improvement (e.g., Lean, Six Sigma) or relevant software tools (e.g., SAP) are a plus.
Experience: Previous experience in claims management, returns processing, or related business process optimization.

Benefits

Discounts for Employees Possible

Health Benefits

Mobile Phone for Employees Possible

Meal-Discounts

Company Retirement

Hybrid Work Possible

Mobility Offers

Events for Employees

Coaching

Flextime Possible

Near-Site Childcare