Meesho - Manager - Process Excellence (5-10 yrs)

About the Team:

- Grocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities.

- The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players to disrupt the lower-tier cities.

- At Superstore, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier (non-Metro) cities of India which is currently dominated by offline players.

- We are on the journey of creating a hyperlocal marketplace for groceries and solving the intermediate inefficiencies in the distribution system.

- Superstore is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi.

- We are a bunch of high-energy enthusiasts working towards creating something cool and something big.

About the Role:

- As a Manager - Process Excellence, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation.

- In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up.

- You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do:

- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.

- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers.

- Participate in building strategy as an advocate for better user experience from the vantage point the programs you own.

- Influence product development choices using data and insights which originate from in-depth knowledge of your program.

- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.

- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.

- Manage internal and external stakeholders to ensure success of the programs you own.

- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will Need:

- 5 + yrs of experience in operations management within the e-commerce industry.

- Strong knowledge of supply chain and logistics.

- Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred.

- Strong problem solving and analytical skills.

- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects.

- Data driven and inquisitive approach.

About us:

- Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit.

- We're not just a platform; we're your partner in turning dreams into realities.

Our Mission:

- Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online.

- We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.

- Over 1.75 million sellers are registered on Meesho, growing their business by tapping the companys massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers.

- Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country.

- We cater to an underserved and unique customer base and cover every serviceable pincode in the country.

- Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Culture and Total Rewards:

- Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence.

- We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

- Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature.

- Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions.

- Daily rituals & processes like Reflections, Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.

- We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment.

- We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects.

- This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc.

- To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance.

- Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace.

- Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.