Business Development & Account Manager - IT Sector (3-7 yrs)

Job Title: Business Development & Account Manager

Experience Required: 3 to 6+ years

Positions: 6

Location: Gurgaon/Delhi NCR, Mumbai & Bangalore

Industry Preference: Airlines / Aviation

About the Role:

We are seeking a dynamic and result-oriented Business Development & Account Manager with a strong technical background to join our team. The ideal candidate will have 3 to 6+ years of experience in business development and account management within the airlines/aviation industries.

The role demands excellent communication skills, a risk-taking attitude, and a knack for handling international accounts. Candidates with a B.Tech background will be preferred, although this is not mandatory.

Key Responsibilities:

Business Development:

o Identify and develop new business opportunities in the IT/TTLH sectors.

o Build and maintain strong relationships with potential and existing clients.

o Develop and execute strategic plans to achieve sales targets and expand the customer base.

o Conduct market research and stay updated with industry trends to identify growth opportunities.

Account Management:

o Manage and nurture relationships with key clients, ensuring their needs are met and exceeded.

o Serve as the primary point of contact for client interactions and communications.

o Conduct regular account reviews to assess client satisfaction and identify areas for improvement.

o Handle client escalations and resolve issues in a timely and effective manner.

Technical & International Exposure:

o Leverage technical knowledge to provide insights and solutions tailored to client needs.

o Manage international accounts, understanding and adapting to diverse cultural and business practices.

o Collaborate with cross-functional teams to deliver seamless and customized client experiences.

Data Analysis & Reporting:

o Analyses sales and account performance data to inform decision-making and strategy development.

o Prepare detailed reports and presentations for internal and client stakeholders.

o Conduct financial analysis to forecast and track revenue, profit margins, and other key metrics.

Sales & CRM Software:

o Utilize CRM tools like Salesforce, HubSpot, or Zoho CRM to manage sales pipelines and track client interactions.

o Implement email marketing and automation strategies using platforms like Mailchimp, Constant Contact, or SendGrid.

Document & Client Feedback Management:

o Organize and manage client-related documents using Google Workspace, SharePoint, or Dropbox.

o Gather and analyse client feedback using tools like SurveyMonkey, Typeform, or Qualtrics to improve service delivery and client satisfaction.

Key Skills & Competencies:

- Proven experience in business development and account management within airlines or aviation industries.

- Strong communication and presentation skills with the ability to influence and persuade.

- Risk-taking ability to drive new business ventures and handle complex client scenarios.

- Technical background with the ability to understand and articulate technical solutions to clients.

- Experience in managing international accounts and understanding global business dynamics.

- Proficiency in data analysis, financial analysis, and reporting.

- Hands-on experience with CRM, email marketing, and document management systems.

- Ability to gather and analyse client feedback to drive continuous improvement.

Educational Qualification:

Preferred: B.Tech in a relevant field.

Mandatory: Bachelor's degree in Business, Marketing, or related fields.

Why Join Us:

Work in a dynamic and growth-oriented environment.

Collaborate with a talented and diverse team.

Opportunity to handle international clients and gain global exposure.

Competitive salary and benefits package.