Account Manager - IT Sales (7-14 yrs)

The key to success in this role is the ability to evangelize Organization approach and educate technical teams on the value proposition of our solution.

Responsibilities :

- Work with multiple strategic accounts simultaneously, building relationships and expanding the footprint within these organizations.

- Maintain and develop an active pipeline of forecasted opportunities to meet quarterly quota objectives. Drive pipeline velocity activities, including customer references, completing quotes, contract preparation, and execution.

- Work with our Technical Account Managers, Strategic Account Executives, and Solutions Engineers to plan, prepare, and execute deals in complex and technical sales cycles.

- Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.

- Deliver clear messaging and presentations and communicate the platform's uniqueness and the problems it solves.

- Manage the business aspects of the entire renewal cycle.

- Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal.

- Know the Observability market well. Educate and enable customers to learn about org. advantages.

Requirements :

- Experience as an Account Manager in a SaaS company with a focus on cross-selling and account expansion - Must

- Sales experience with the ability to assess, plan, and actively achieve maximum revenue and efficiency - Must

- Strong communication and presentation skills - Must

- Experience selling to SaaS companies - Must

- Strong technical background with 2+ years experience as a Technical Account Manager - Advantage

- Avid relationship-builder with proven prospecting skills to penetrate new business units, reach decision-makers, and close businesses.

- Consistent track record of exceeding quota and driving referenceable business in cloud technologies.

- Knowledge and experience in Log Analytics/Monitoring/APM - Big advantage

- Knowledge and experience in Cloud technologies - AWS/GCP/Azure - Big advantage

- Understanding of Monitoring, Log Management, and data analytics - Advantage

- Bachelor's degree or equivalent