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Marriott International

Compare

4.3

based on 1.2k Reviews

106 Marriott International Jobs

Guest Services Associate -Front Office

Marriott

4.3

based on 1.2k Reviews

0-2 years

Cochin/Ernakulam/Kochi

1 vacancy

Guest Services Associate -Front Office

Marriott International

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Management Front Office Billing Loss Prevention Room

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Secure payment; activate/reissue room keys.

Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available room.

Advise guest of messages.

Clear departures in computer system.

Coordinate with Housekeeping to track room status and guest concerns.

File guest paperwork or documentation.

Operate telephone switchboard station.

Run and check daily reports, contingency lists, and credit card authorization reports.

Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

Arrange transportation for guests/visitors.

Count and secure bank at beginning and end of shift.

Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Functional Areas: Hospitality

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Guest Service Associate roles with real interview advice

What people at Marriott International are saying

3.6

Rating based on 48 Guest Service Associate reviews

Anonymous · Front Office & Guest Services in Pune

Likes

No Likes

Dislikes

Everything is Pretty Bad there

Read 48 reviews

Guest Service Associate salary at Marriott International

reported by 185 employees

₹1 L/yr - ₹3.5 L/yr

At par with the average Guest Service Associate Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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