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Marriott International

Compare

4.2

based on 1.2k Reviews

889 Marriott International Jobs

Guest Service Associate - Front Office

Marriott

4.2

based on 1.2k Reviews

0-2 years

Chennai

1 vacancy

Guest Service Associate - Front Office

Marriott International

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Medical Billing Showroom Front Office Printing and Packaging Loss Prevention

Job Description

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

Secure payment; verify and adjust billing.

Activate and file room keys.

Process all guest requests and relay messages.

Print contingency lists to have a record of all guests in case of emergency.

Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

Follow up on any outstanding requests or problems from the previous day and are resolved.

Run and review daily reports/logs.

Complete designated cashier and closing reports in the computer system.

Accept and record wake-up call requests and deliver to appropriate department.

Count bank at beginning and end of shift; secure bank.

Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

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What people at Marriott International are saying

3.6

Rating based on 51 Guest Service Associate reviews

Anonymous · Food, Beverage & Hospitality in Goa

Likes

Its a 5 star Hotel that's it. I do general shift.

Job security - Good

+1 more

Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.