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Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

619 Marriott International Jobs

Guest Relation Executive - Front Office

Marriott

4.2

based on 1.3k Reviews

1-5 years

Chennai

1 vacancy

Guest Relation Executive - Front Office

Marriott International

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Accounting Medical Billing Counselling Loss Prevention Safety Training

Job Description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Enter Marriott Rewards information.

Ensure rates match market codes, document exceptions.

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Complete cashier and closing reports.

Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary.

Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges.

Balance and drop receipts.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards.

Enter and locate information using computers/POS systems.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

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What people at Marriott International are saying

5.0

Rating based on 2 Guest Relation Executive reviews

Anonymous · Other in Pune

Likes

I like our all staff 🥰🥰 company policy is excellent 👍👌

Salary - Excellent

+6 more

Dislikes

About some are doing personality 🙂

Read 2 Guest Relation Executive reviews

Guest Relation Executive salary at Marriott International

reported by 11 employees with 1-5 years exp.

₹1.5 L/yr - ₹5.3 L/yr

At par with the average Guest Relation Executive Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.3k employees

66%

54%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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