Guest Relations Manager

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Provides services that are above and beyond for customer satisfaction and retention.

Implements the customer recognition/service program, communicating and ensuring the process.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performs Front Desk duties in high demand times.