Head - Human Resources - KPO (10-15 yrs)

Description:

As the Head of HR, you will be responsible for managing the full spectrum of HR activities, driving employee engagement, and ensuring the effective execution of HR strategies in alignment with business goals. The ideal candidate will bring 10+ years of experience in managing HR functions, ideally in an outsourcing or service industry environment, and possess expertise in employee relations, recruitment, compensation and benefits, stakeholder management, and cultural initiatives.

Key Responsibilities:

- Lead and manage all HR activities for offices in India, ensuring alignment with business objectives and company culture.

- Oversee recruitment processes, including job postings, candidate sourcing, interviews, and selection, ensuring a high-quality hiring process.

- Develop and track HR metrics on a monthly, quarterly, and annual basis to evaluate the effectiveness of HR initiatives.

- Design, implement, and oversee rewards & recognition programs to drive employee engagement and retention.MBA

- Organize and manage cultural activities and initiatives that promote a positive work environment and reinforce the company's values.

- Act as a catalyst in promoting organizational change and continuous improvement in HR practices.

- Address employee grievances promptly and effectively, fostering a fair and transparent workplace.

- Manage compensation and benefits programs, ensuring they are competitive and aligned with industry standards.

- Collaborate with senior leadership and various stakeholders to align HR initiatives with organizational goals.

- Lead strategic HR projects that drive business results and support organizational growth.

- Maintain the highest level of confidentiality in all HR-related matters.

- Guide, mentor, and develop HR team members, ensuring they are aligned with the company's vision and mission.

- Foster a people-centric environment by being both a people person and a people manager, supporting employees, and creating a positive work culture.

- Proactively identify opportunities for improvement and address HR challenges in a fast-paced, high-growth environment.

- Develop and maintain a strong understanding of labour laws and compliance requirements.

Requirements:

- Minimum of 10 years of experience in managing HR functions, preferably within outsourcing or service industries.

- Proven expertise in recruitment, employee relations, compensation and benefits, performance management, and stakeholder engagement.

- Strong understanding of HR metrics and the ability to use data to drive decisions and improvements.

- Excellent communication, interpersonal, and leadership skills.

- Ability to work effectively in a fast-paced and evolving environment.

- Demonstrated experience in leading strategic HR projects and initiatives that align with business goals.

- Experience in designing and executing employee engagement and cultural initiatives.

- Expertise in managing employee grievances and conflict resolution.

- Strong organizational and problem-solving skills.

- Ability to build relationships with both senior leadership and employees at all levels.

- Proven ability to maintain confidentiality and manage sensitive HR issues.

- Ability to guide, motivate, and lead HR team members to achieve the company's vision and mission.

- Knowledge of relevant labour laws and HR best practices.

Client profile:

Company is a leading hospitality and consulting firm with over 30 years of expertise serving clients globally. Backed by 1400+ employees, delivering F&A and analytics solutions ensuring precise decisions and tailored advisory services across the US, UK, Middle East, and beyond.