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Mantras2Success Consultants
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Customer Service Executive -Voice
Mantras2Success Consultants
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolve customer queries and complaints in a timely and effective manner
- Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
- Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
- Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
- Provide support and guidance to customers navigating self-service tools and online resources.
- Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
- Stay updated on company policies, procedures, and industry trends to enhance service delivery.
- Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
- Participate in ongoing training and development programs to continuously improve skills and knowledge.
Qualifications:
- Bachelors degree in business or a related field
- 1 years of experience in customer service or a related field
- Strong understanding of business lending
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Strong attention to detail
- Proficient in Microsoft Office Suite
- Client Service
- Customer Support
- Client Servicing
Employment Type: Full Time, Permanent
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Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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