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257 Mantras2Success Consultants Jobs

Customer Service Executive -Voice

0-4 years

Mumbai

1 vacancy

Customer Service Executive -Voice

Mantras2Success Consultants

posted 5d ago

Job Description

1st and 2nd Saturday will be off, along with all sundays
Responsibilities :
  • Resolve customer queries and complaints in a timely and effective manner
  • Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
  • Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
  • Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
  • Provide support and guidance to customers navigating self-service tools and online resources.
  • Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
  • Stay updated on company policies, procedures, and industry trends to enhance service delivery.
  • Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
  • Participate in ongoing training and development programs to continuously improve skills and knowledge.

Qualifications:

  • Bachelors degree in business or a related field
  • 1 years of experience in customer service or a related field
  • Strong understanding of business lending
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to handle multiple tasks simultaneously
  • Strong attention to detail
  • Proficient in Microsoft Office Suite
Languages: English, Hindi & Marathi
Key Skills :
  • Client Service
  • Customer Support
  • Client Servicing

Employment Type: Full Time, Permanent

Read full job description

What people at Mantras2Success Consultants are saying

What Mantras2Success Consultants employees are saying about work life

based on 18 employees
64%
50%
59%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mantras2Success Consultants Benefits

Work From Home
Job Training
Team Outings
Education Assistance
Soft Skill Training
Free Transport +6 more
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