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Customer Service Executive -Voice
Mantras2Success Consultants
posted 23hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1st and 2nd Saturday will be off, along with all sundays
Responsibilities :
- Resolve customer queries and complaints in a timely and effective manner
- Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
- Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
- Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
- Provide support and guidance to customers navigating self-service tools and online resources.
- Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
- Stay updated on company policies, procedures, and industry trends to enhance service delivery.
- Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
- Participate in ongoing training and development programs to continuously improve skills and knowledge.
Qualifications:
- Bachelors degree in business or a related field
- 1 years of experience in customer service or a related field
- Strong understanding of business lending
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Strong attention to detail
- Proficient in Microsoft Office Suite
Key Skills :
- Client Service
- Customer Support
- Client Servicing
Employment Type: Full Time, Permanent
Read full job description What people at Mantras2Success Consultants are saying
What Mantras2Success Consultants employees are saying about work life
based on 18 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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