Customer Care Executive (UK Shift)

We are seeking a highly skilled Customer Care Executive to join our dynamic BPO team. In this role, you will manage a high volume of international inbound customer interactions via calls, emails, and chats. As the voice of our company, you will ensure exceptional service delivery while upholding our brand reputation.

Key Responsibilities

Handle inbound customer inquiries via calls, emails, and chats with professionalism and efficiency.
Resolve customer issues by clarifying concerns, researching solutions, and implementing timely resolutions.
Upsell additional services/products by identifying customer needs and recommending relevant offerings.
Maintain accurate records in the call center database through diligent data entry and updates.
Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery.
Proactively update job knowledge through training and stay informed about process changes.
Ensure operational continuity by monitoring equipment and reporting technical malfunctions.

Skills & Qualifications

1+ years of experience in a BPO/customer service role (international inbound process preferred).
Expertise in verbal and written English communication (neutral accent, grammar, and tone).
Proficiency in multi-tasking across calls, emails, chats, and CRM systems.
Strong problem-solving skills with a focus on ethical and customer-centric solutions.
Ability to work independently with minimal supervision while contributing to team goals.
Technical skills: Data entry, CRM tools, and basic troubleshooting.
Soft skills:Customer focus | Interpersonal savvy | Active listening
Relationship-building | Patience | Resilience

Shift Details
Process: UK-based clients
Schedule: 13-hour shifts (2 days on, 2 days off)