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Alike.io

Compare

1.0

based on 1 Review

8 Alike.io Jobs

Customer Care Executive

Alike

1.0

based on 1 Review

2-5 years

Gurgaon / Gurugram

1 vacancy

Customer Care Executive

Alike.io

posted 4mon ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Consulting Research CRM CCTV Monitoring

+ 1 more

Job Description

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, youll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If youre passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

-Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.

-Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.

-Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.

-Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.

-Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.

-Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.

-Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Requirements

-At least 2 yearsexperience in a customer service role in the services industry.

-Experience of working in the travel industry will be an added advantage.

-Good knowledge of popular travel destinations, culture, and trends.

-Comfortable working in shifts

-Proficiency in using CRM systems and software.

-Excellent communication (both written and verbal) and negotiation skills.

-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

-Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

Competitive salary and benefits
A supportive and ambitious team to help you grow

Employment Type: Full Time, Permanent

Read full job description

What people at Alike.io are saying

Customer Care Executive salary at Alike.io

reported by 1 employee with 4 years exp.

₹5.4 L/yr - ₹6.9 L/yr

141% more than the average Customer Care Executive Salary in India

View more details

What Alike.io employees are saying about work life

based on 1 employee

100%

Day Shift

View more insights

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Customer Care Executive

Alike

Job Role Insights

Job Description

What people at Alike.io are saying

Customer Care Executive salary at Alike.io

What Alike.io employees are saying about work life

Alike.io Benefits

Compare Alike.io with

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