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8 Alike.io Jobs

Customer Care Executive

2-5 years

Gurgaon / Gurugram

1 vacancy

Customer Care Executive

Alike.io

posted 4mon ago

Job Description

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, youll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If youre passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

-Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
-Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
-Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
-Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
-Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
-Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
-Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.


Requirements
-At least 2 yearsexperience in a customer service role in the services industry.
-Experience of working in the travel industry will be an added advantage.
-Good knowledge of popular travel destinations, culture, and trends.
-Comfortable working in shifts
-Proficiency in using CRM systems and software.
-Excellent communication (both written and verbal) and negotiation skills.
-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
-Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.


Benefits
  • Competitive salary and benefits
  • A supportive and ambitious team to help you grow

Employment Type: Full Time, Permanent

Read full job description

What people at Alike.io are saying

Customer Care Executive salary at Alike.io

reported by 1 employee with 4 years exp.
₹5.4 L/yr - ₹6.9 L/yr
141% more than the average Customer Care Executive Salary in India
View more details

What Alike.io employees are saying about work life

based on 1 employee
100%
Day Shift
View more insights

Alike.io Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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