Customer Care Executive

We are looking for a proactive and customer-focused Customer Care Executive to handle customer queries and complaints for our D2C (Direct-to-Consumer) website. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-first mindset to enhance the overall customer experience.

Key Responsibilities:
Respond to customer queries via phone, email, and chat in a timely and professional manner.
Address and resolve customer complaints efficiently while maintaining a positive brand image.
Assist customers with order tracking, returns, exchanges, and refunds.
Maintain accurate records of customer interactions and feedback.
Work closely with internal teams (operations, logistics, and product teams) to ensure smooth issue resolution.
Identify and escalate recurring customer issues to improve processes and service quality.
Stay updated with company products, policies, and promotions to provide accurate information.

Required Skills & Qualifications:
Experience: 2-4 years in customer service, preferably in a D2C or e-commerce setup.
Strong verbal and written communication skills.
Ability to handle difficult customers and resolve issues efficiently.
Familiarity with CRM tools and ticketing systems is a plus.
Multitasking ability and attention to detail.
Problem-solving mindset with a focus on customer satisfaction.