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Customer Care Executive
Alike.io
posted 2mon ago
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Key skills for the job
Job Description
We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.
The role
As a Customer Care Executive, youll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If youre passionate about exploring the world and helping others do the same, this role is for you!
Key responsibilities
-Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
-Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
-Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
-Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
-Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
-Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
-Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.
Requirements
Requirements
-At least 2 yearsexperience in a customer service role in the services industry.
-Experience of working in the travel industry will be an added advantage.
-Good knowledge of popular travel destinations, culture, and trends.
-Comfortable working in shifts
-Proficiency in using CRM systems and software.
-Excellent communication (both written and verbal) and negotiation skills.
-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
-Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.
Benefits
Benefits
- Competitive salary and benefits
- A supportive and ambitious team to help you grow
Employment Type: Full Time, Permanent
Read full job description What people at Alike.io are saying
Customer Care Executive salary at Alike.io
reported by
1
employee
with 4
years exp.
₹5.4
L/yr - ₹6.9
L/yr
141%
more
than the average Customer Care Executive Salary in India
View more details
What Alike.io employees are saying about work life
based on 1 employee
Monday to Friday
No travel
Day Shift
Alike.io Benefits
View more benefits
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