MantraCare - Center Manager (4-5 yrs)

About the Role:

- We are seeking a highly organized and experienced Center Manager to oversee the daily operations.

- This is a full-time position requiring strong leadership, practice management, and customer service skills.

- The Center Manager will be responsible for ensuring the smooth and efficient functioning of the center, providing exceptional patient care, and managing the center's budget.

Responsibilities:

- Practice Management: Oversee all aspects of the day-to-day operations of the eye hospital, including patient scheduling, billing, inventory management, and staff supervision.

- Hospital Management: Ensure compliance with all relevant healthcare regulations and accreditation standards.

- Maintain a safe and clean environment for patients and staff.

- Customer Service: Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.

- Ensure a positive patient experience at every touchpoint.

- Budgeting: Develop and manage the center's budget, monitoring expenses and revenue.

- Identify opportunities for cost optimization and revenue growth.

- Communication: Maintain effective communication with staff, physicians, patients, and management.

- Prepare regular reports on center performance.

- Staff Management: Supervise and evaluate staff performance, providing coaching and development opportunities.

- Ensure adequate staffing levels to meet patient needs.

- Quality Assurance: Implement quality assurance measures to ensure the delivery of high-quality patient care.

- Monitor patient satisfaction and address any areas for improvement.

- Marketing Support: Collaborate with the marketing team to promote the center's services and attract - new patients.

- Relationship Management: Build and maintain strong relationships with referring physicians, community organizations, and other stakeholders.

Qualifications:

- Proven experience in practice management or hospital management, preferably in an eye hospital or similar healthcare setting.

- Strong understanding of healthcare regulations and compliance standards.

- Excellent customer service and communication skills.

- Strong organizational and leadership abilities.

- Proficiency in using electronic health records (EHR) systems and other relevant software.