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29 Mahindra & Mahindra Jobs

Assistant Manager - Publication

6-8 years

₹ 6.2 - 11.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Assistant Manager - Publication

Mahindra & Mahindra

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Responsibilities & Key Deliverables
Proactively understands customer needs / complaints and resolve on time before customer calls.Provides instant / immediate solutions / resolves concerns / complaints over phone and email for escalated field concerns by field through TAR/SCR.Analyses through webpage to provide immediate corrective action.Technical alerts review and closure of all alerts with update in telematics.Work with PVT as member of CFT to visit customer locations for analysis and problem resolution till closure.Act as SPOC for service actions initiated in field for on time closure and PVT interface for failure analysis.Maintains tracker for all escalations for improvement / review.Follow-up and closure of open complaints with necessary details.Go through mails from customers and take immediate action / response.Collects feedback and maintain excellent CAPS Score.Maintains daily trackers on routine activities / resolution provided.Make monthly analysis on concern resolution and present for improvement.Field visits in case of any requirement for analysis.Interact with CoTEK, TeKliner and EV Tech Team for product improvement.Initiate service action and track for timely closure
Preferred Industries
Electrical
Automobile
Education Qualification
Diploma; Diploma in Automobile
General Experience
6 to 8 years field experience in handling 4 wheelers as Service Engineer
Critical Experience
Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency
System Generated Core Skills
Communication Skills
Consumer Insighting
Consumer Focus
Product Knowledge & Application
System Generated Secondary Skills

Employment Type: Full Time, Permanent

Read full job description

Mahindra & Mahindra Interview Questions & Tips

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Top Mahindra & Mahindra Assistant Manager Interview Questions

Q1. How to join 2 C-Sections facing towards each other?
Q2. Why petrol engines comparison ratio low when compared to a diesel engine
Q3. What will be the possible reason behind heavy white smoke ?
View all 401 questions

What people at Mahindra & Mahindra are saying

4.0
 Rating based on 426 Assistant Manager reviews

Likes

Work life balance Job security Friendly behavior of seniors Flexible timings

  • Job security - Excellent
  • +2 more
Dislikes

Very less increments No criteria for promotions Learning opportunity very less due to outdated technology use

  • Salary - Poor
  • +1 more
Read 426 Assistant Manager reviews

Assistant Manager salary at Mahindra & Mahindra

reported by 2.2k employees
₹4.2 L/yr - ₹12.8 L/yr
5% less than the average Assistant Manager Salary in India
View more details

What Mahindra & Mahindra employees are saying about work life

based on 9.9k employees
59%
44%
34%
95%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Mahindra & Mahindra Benefits

Job Training
Soft Skill Training
Health Insurance
Free Food
Free Transport
Cafeteria +6 more
View more benefits

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