Customer Care Manager

Responsibilities & Key Deliverables

Create eco systems to deliver customer satisfaction through right and adequate channel partners and touch points. Network expansion through primary and secondary network touch points. Work on strategies to ensure channel partners profitability and viability. Mentoring and coaching zonal teams capability enhance and prepare them for next roles. Accountable for achieving business and customer centricity targets. Provide inputs on service strategies. Ensure adequate spare parts available in time. Accountable for T and T Fleet customers, Corporate and Government customers satisfaction through special focus. Managing the Zone by undertaking relationship building between dealers and Zonal team. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success. Working with subordinates to prepare them to take the organization into the future. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key account customers

Preferred Industries

Education Qualification

Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Mechatronics; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Mechatronics; Bachelor of Engineering in Automobile

General Experience

Core Automotive Customer care.Experience of 15-20 years

Critical Experience

Experience of managing a region for Customer care processes for at least 12-15 years

System Generated Core Skills

System Generated Secondary Skills