Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Apple

Compare

4.3

based on 543 Reviews

Video summary

213 Apple Jobs

WFM Configuration Manager and WFM Lead - EMEA

Apple India Pvt Ltd

4.3

based on 543 Reviews

6-10 years

Bangalore / Bengaluru

1 vacancy

WFM Configuration Manager and WFM Lead - EMEA

Apple

posted 22hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management SQL Automation Testing WFM Scheduling Release Management

+ 4 more

Job Description

As a Manager of the Global WFM Configuration Team, you will: - Lead a team of WFM configuration analysts in documenting business requirements, designing high quality solutions, and managing implementation and process change - Mentor and coach team members to enhance their technical skills and problem solving capabilities, empowering them to take full ownership of system configurations and optimizations. - Reviewing and documenting existing system configuration and presenting detailed comparisons for to-be analysis - Establish training and knowledge sharing programs to develop technical expertise across the team and ensure long term sustainability of WFM solutions - Guiding the development of application test plans, working closely with other teams for issue escalations and fixes. - Design, implement, and optimize WFM configurations to improve scheduling, timekeeping, and workforce optimization. - Oversee the development of scripts, integrations, APIs, and SQL queries that enhance system capabilities and data accuracy. - Stay ahead of emerging workforce management trends and technologies, ensuring that WFM capabilities remain innovative and future proof. - Work closely with IST to ensure that system enhancements align with the broader Workforce Management Program roadmap. - Drive standardization and best practices in system configurations, integrations, and automation, ensuring global scalability and operational excellence. AS THE EMEA WORKFORCE MANAGEMENT LEAD, YOU WILL: - Act as the primary point of contact for all WFM related inquiries, escalations, and strategic discussions within the EMEA region. - Build strong relationships with cross functional partners, ensuring that WFM solutions align with regional workforce policies, compliance requirements, and business priorities. - Collaborate with business leaders to identify opportunities for WFM enhancements, process optimization, and technology innovation. - Advocate for EMEA specific workforce needs within the broader global WFM strategy, ensuring that regional labor laws, union agreements, and compliance requirements are met. - Ensure that all WFM system configurations comply with regional labor laws, CBAs, and corporate policies, mitigating compliance risks.

Minimum Qualifications

Bachelor s Degree in Technology
Deep experience in UKG WFM configuration
Demonstrable expertise in configuring UKG Workforce Central, including Time and Attendance, Employee Scheduling, and WIM Interfaces
Strong understanding of SQL, APIs, integrations, and workforce automation.
Relevant certifications from UKG
Proven ability to lead and develop high performing teams, fostering a culture of technical excellence and accountability.
Strong stakeholder management skills, with experience building partnerships across HR, IST, Retail Operations, and People Business Partners.
Excellent problem solving skills, with the ability to drive strategic initiatives and process improvements.
Understanding of the project lifecycle including gathering and documenting requirements, performing UAT, rolling out the project to the process area, and supporting warranty efforts including configuration, scheduling, timekeeping, pay rules, and labor compliance.
Experience managing and adhering to development sprint cycles and scheduled release management
Knowledge of labor laws, union agreements, and CBAs across the EMEA region.

Key Qualifications

Preferred Qualifications

Ability to thrive in a fast-paced environment and adapt to last minute changes with ease
Experience in leading a team across several project work streams
Strong problem solving and analytical skills, excellent written and oral communication skills and the ability to develop solutions according to changing business needs
Ability to manage a complex global project development portfolio and deliver correct, comprehensive results on time
Capacity to connect and effectively engage with the relevant teams to achieve the desired results