IT Head - Governance & Vendor Management - GCDIO (12-20 yrs)

HEAD OF GOVERNANCE AND VENDOR MANAGEMENT - GCDIO

Role Overview:

- We are seeking an experienced and strategic leader to join our IT team as the Head of IT Governance and Change Management.

- This pivotal role involves managing IT risks, ensuring robust governance frameworks, overseeing change management processes, and maintaining strong vendor relationships.

- This role is pivotal in leading the transformation journey, addressing systemic issues, and fostering a culture of accountability and innovation within the GCDIO organization.

- The successful candidate will act as a trusted advisor to the GCDIO and other senior leaders, contributing to a culture of operational excellence and regulatory compliance.

Key Responsibilities:

IT Governance & Risk Management:

- Develop, implement, and maintain IT governance frameworks, ensuring alignment with regulatory requirements, industry standards, and best practices.

- Lead IT risk management initiatives, including identifying, assessing, and mitigating risks to ensure compliance with internal policies and regulatory expectations.

- Ensure timely and accurate reporting of IT risks and compliance metrics to management, risk committees, and board committees.

- Manage IT audits, both internal and external, ensuring readiness and swift remediation of findings.

- Establish and enforce policies, standards and procedures that guides IT/Digital Innovation.

Change Management:

- Establish and enforce structured management protocols for IT systems and processes.

- Leverage change management in process improvement frameworks to drive efficiency and enhance user satisfaction.

Vendor Management:

- Design and implement a comprehensive vendor management framework that aligns with organizational goals and IT governance standards.

- Co-lead the evaluation, selection, and onboarding of IT vendors, ensuring optimal cost, quality, and compliance with organizational requirements.

- Establish and oversee vendor performance metrics (SLAs/KPIs), conducting regular reviews to ensure adherence to contractual obligations and quality standards.

- Foster strong relationships with key vendors to ensure alignment with the bank's operational and strategic priorities.

- Identify, assess, and mitigate risks associated with third-party vendors, including operational, financial, and compliance risks.

Growth and Innovation:

- Champion Governance and Change management as a tool for driving innovation in achieving customer centric and operational efficiency goals.

- Assist and ensure alignment with vendors to identify and integrate new technologies and solutions that adhere to IT governance frameworks and organizational strategies.

Skills and Qualifications:

Essential:

- Proven experience in governance, risk management, and/or change management, customer experience strategy, process improvement and vendor management.

- Strong leadership qualities with the track record of inspiring teams and delivering transformational results.

- Exceptional communication skills, with the ability to prepare and present high-quality reports to senior leadership and board committees.

Why Join Us?

Comparing similar roles across leading financial institutions, this position offers:

- Work closely with the GCDIO in a transformative leadership capacity, with opportunities to shape the bank's IT governance landscape.

- Be part of an organization that values innovation, customer satisfaction and operational excellence.

- Lead governance and change management initiatives across a dynamic IT environment with opportunities to influence digital transformation.