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SR EXECUTIVE - SERVICES
Lucy Electric
posted 12d ago
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Flexible timing
Key skills for the job
Job Description
Internal Job Title : Senior Executive -After Sales and Service (Services)
Business: Lucy Electric India Pvt Ltd.
Location: Based at Ahmadabad covering West Region
Job Reference No: 3835
Job Purpose
To ensure the customer satisfaction in West Region (WR) :
To update, monitor and analyse the status /data of customer complaints.
To monitor and control and Warranty service cost in WR
To track, update , monitor and explore the RMU footprints to generate Service and spares revenue.
Job Context
To ensure the customer satisfaction in West Region:
Providing commissioning and after sales service support to customer on site in WR
Monitor and resolve the customer complaints at site in WR.
Tendering and quote for out of warranty refurbishments and spares
Training to field staff- Lucy Employees and customers
Communication with the customer for corrective and preventive actions.
To track and generate the Service and spares revenue in WR.
Job Dimensions
This position will report to Lucy India Pvt Ltd and will be based at West Region (Ahmedabad)
Key Accountabilities
These will include:
Managing the Service function in WR and lead the service team of WR.
Schedule and organize the manpower to ensure immediate technical support to customers of WR
Monitor and daily reporting of the status of customer complaints.
Communicate with the customer for complaint acknowledgement, support and resolution with CAPA
Qualifications, Experience & Skills
Bachelor Degree Engineering (Electrical) with minimum 8+ years experience in After sales- Commissioning , Services & Spares in similar industries.
Customer managements and Operations.
Technical knowledge for electrical switchgear and distribution network.
People management.
Behavioural Competencies
Focus on delivery, Team and business development.
Time Management.
Good communication skills
Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Lucy Electric Benefits
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