SERVICE COORDINATOR - BATH DIVISION

External Job Description

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team  To handle customer complaints and ensure resolution  Guiding Technicians for non-solvable complaints on their own  Visiting consumers site along with Technicians on random basis to understand their ways of working  Quality of complaint closure  Extensive travel of 16-20 days in a month  Managing Set of Technicians  Market Visit - Dealer Visit and Consumer Site visit  Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division  Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA  Training to SO - newly inducted  Accompanying Sos in business meetings, whenever required  He may be allotted any additional responsibility necessitated at the unit  Job is transferable from one division to another division, as per companys requirement