Manager - Sales Operations & Customer Experience

Backdrop:
We’re a 100% subsidiary of Lorch Schweisstechnik GmbH, Germany who are one of the leading
manufacturers of premium and Industrial Quality arc welding machines.
Over the years, we have developed a strong customer base in different parts of India – both
through direct and resale channels. Our team of passionate sales professionals and application
technicians are helping our customers to achieve the perfect welding result for their production.
We are looking for a new member for this team, to be working out of our Bangalore office, to
help our sales team fulfil their promises to the customers and achieve the best outcome. To
support our team to reach their goals and to ensure that our customers enjoy a great experience
from us, we are looking for a new member who can take care of the following responsibilities:
Role and Responsibilities:
â€
Order Management:

o
Monitor and track the status of customer orders from quote to delivery.
Collaborate with production (overseas) & supply-chain team to ensure timely and
accurate order fulfilment.

o
Generate reports on order status for internal teams and management.
Coordinate with our logistics teams for invoice processing.
Receivables and Collections:
o
Monitor customer accounts and inform them on time, so that we receive the
payment on or before the due dates.
o
Following up with customers and sales teams on outstanding or overdue
receivables.
o
To issue Debit Note / Credit Note as and when required.
Invoice management.
Generate aging reports on regular intervals for management / finance department.
To ensure monthly / yearly collection targets are met.


Sales Coordinator Functions:

o
Assist the sales team in preparing presentations, proposals, and contracts.
Coordinate with internal teams and Management to ensure Monthly, Quarterly &
Annual reports which will help the team achieve their sales targets.
o
Preparing & Submitting offers to customers, on behalf of the sales team.
Customer Support:
o
To Communicate with our customers and resolving their issues or to clarify their
queries, based on demand.
o
To forward or escalate customer queries to the right person or department.
Who can be our ideal team-member:
To fulfill the above-mentioned functions, we are seeking a candidate with background and
understanding of finance, at least at a foundational level. It’s also quite imperative that our new team
member be dynamic and solution oriented and will put the needs of the team in her (his) priority, more
than anything else.
Additionally, to achieve these goals the person must have competencies & experience in the following
domains.

- 5 to 10 years of experience in Sales Coordination / order management role.
- A keen eye and interest in analyzing figures and understanding trends.
- Management of Accounts Receivables.
- Background in using Tally for financial transactions. (can be trained)
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Fluency in Tamil, English, Hindi and Kannada.
- Proficiency in written English.

- Experience in working with Operations Team. (can be trained)
- Experience in working with SCM (Preferred) (can be trained)

Educational Qualifications & Other Certifications:
- Bachelor’s degree in business administration, Finance, or a related field.
- Excellent / advanced level experience in MS Excel & other MS Office applications.