Technical Sales Coordinator

Job Summary:

We are looking for a dynamic and detail-oriented Sales Coordinator cum Order Processing Engineer to join our team. The ideal candidate will be responsible for managing sales coordination activities, processing customer orders efficiently, and ensuring seamless communication between sales, production, and logistics teams.

Key Responsibilities:

Sales Coordination:

• Support the sales team in preparing quotations, proposals, and sales agreements.
• Maintain and update customer records, inquiries, and follow-ups in CRM systems.
• Act as a liaison between customers and internal teams to ensure smooth communication.
• Handle customer inquiries and provide necessary product information.
• Prepare sales reports, forecasts, and performance metrics for management.

Order Processing & Management:

• Process customer purchase orders, verify details, and coordinate approvals.
• Work closely with production, procurement, and logistics teams to ensure timely order fulfillment.
• Monitor order status and update stakeholders on any changes or delays.
• Ensure accurate documentation, including invoices, delivery notes, and packing lists.
• Coordinate with finance for order payments, credit approvals, and invoicing.

Customer Relationship Management:

• Address customer concerns related to orders, shipments, and payments.
• Ensure high levels of customer satisfaction by providing proactive support.
• Assist in post-sales support, warranty claims, and return management.

Process Improvement:

• Identify bottlenecks in the order processing cycle and recommend solutions.
• Ensure compliance with company policies and industry regulations.
• Work on automation and system enhancements for better efficiency.