AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
110 Infor Global Solution Jobs
Customer Experience Manager
Infor Global Solution
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Infor Customer Experience Managers are trusted advisors to Infor Managed Services customers during assigned contract lifecycle. In this individual contributor role, you will work with IMS colleagues in Delivery, as well as stakeholders in Finance, Consulting, and Customer Success, to achieve effective, profitable delivery of services and maximize customer satisfaction and referenceability.
Responsibilities:
Build and maintain long term relationships with customers, acting as the primary point of contact between the customer and Infor during the contract lifecycle
Manage the renewal cycle with customers and seek out opportunities to expand services in assigned accounts
Ensure that all contracted services are delivered according to what has been defined in the IMS contract and operational procedures
Schedule, facilitate, and monitor operations activities and ensure effective execution occurs
Ensure that intended quality of service is achieved, including regular quality audits and taking ownership for process improvements, while maintaining standards as set by the organization
Driving continuous improvement processes on the contracts by initiating and managing Service Improvement Plans (SIPs) and resourcing plans to manage the IMS contracts on quality, efficiency and margin
Own resolution and escalate as needed to achieve timely resolution of critical issues impacting service delivery
Schedule and participate in monthly and quarterly business reviews, maintaining insights and knowledge of the customer for use in business-wide analyses
Engage customers to secure participation as an Infor reference while maintaining customer satisfaction
Provide feedback to Infor consulting teams, partners and cloud operations to ensure continuous improvement for customers
Share best practices and collaborate within the SDM team as needed
Support sales efforts as needed
Qualifications:
3+ years of experience in account and managed services delivery management with major ERPs and/or SaaS/cloud software solutions
Strong project management skills
Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
Ability to respond quickly to changing demands and market conditions
- Experience working in global teams to deliver services
- Proven ability to influence internal stakeholders and customer decision makers
Demonstrated ability to work effectively in a cross-functional environment with a collaborative mindset
Strong oral and written communication skills
Self-starter who can drive results and be trusted with decision making
Strong critical thinking and problem-solving skills and a knack for innovation
Bachelor s degree or equivalent; PMP certification a plus
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer experience Manager roles with real interview advice
What people at Infor Global Solution are saying
What Infor Global Solution employees are saying about work life
based on 523 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infor Global Solution Benefits
Submitted by Company
Benefits management Compensation management Absence management
Submitted by Employees
View more benefits 
Compare Infor Global Solution with
SAP
Compare
Oracle
Compare
Salesforce
Compare
Microsoft Corporation
Compare
IBM
Compare
Accenture
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
Tech Mahindra
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
24/7 Customer
Compare
Thomson Reuters
Compare
NCR Voyix
Compare
Oracle Cerner
Compare
VMware Software
Compare
Adobe
Compare
Chetu
Compare
R Systems International
Compare
Similar Jobs for you
Infor Global Solution New York Office Location
New York Office
Headquarter
641 Avenue of the Americas, New York, NY 10011
New York
10011
10011
Share an Interview