Team Manager - Customer Experience

The Information Services (IS) Team Manager leads and manages agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to Portfolio performance. The Team Manager will manage any enterprise risk, provider relationships, and/or assets as required by the Portfolio Leader. Team Managers need to optimize their teams to achieve their Portfolio s desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Technology and Process Architectures work to enable Portfolio success.

KEY RESPONSIBILITIES

• Support their people s development and career growth
• Develops strategic partnership with respective business stakeholders
• Completely aligned with Portfolio management
• Understand, support, and communicate the Global IS vision and strategy
• Embrace the Process Architecture
  • Includes but not limited to Lean, Agile, and Scaled Agile Framework principles and practices
• Ensure the availability, security and performance of Portfolio systems
• Deliver tangible business value through execution of a Portfolio s initiatives, programs and projects
• Deliver continuous improvement across IS operational responsibilities with measurable outcomes
• Ensure their people understand how their work is tied to outcomes
• Overseeing enterprise risk management, provider relationships, and/or asset management as required by the Portfolio Leader